Returns & Refunds Policy

Every Zarossi piece is handcrafted in small batches, then packed by hand by our founder — with a personal thank-you note tucked inside before it ships to you. Because of that hands-on process, here's how returns and refunds work.

No Returns

We don't accept returns or exchanges once an order has been delivered. Each piece is handcrafted in small batches, so minor variations — in finish, shine, or charm placement — are part of that process, not a defect.

No Refunds

Since we don't accept returns, refunds aren't offered outside of the exceptions below.

Defective or Incorrect Items

We'll step in only in the rare case of:

• a genuine manufacturing defect
• receiving the wrong item

To raise a claim

• Record an uncut, uninterrupted unboxing video starting from the moment you open the package
• Email it to us at zarossijewels@gmail.com within 24 hours of delivery

Please note

• Submitting an unboxing video doesn't guarantee a refund or replacement
• Every case is reviewed individually
• We'll do what we can, subject to verification and stock availability

Claims made without an unboxing video, or after the 24-hour window, won't be accepted.

By placing an order with Zarossi, you agree to this policy.

Questions about returns or refunds? Email us at zarossijewels@gmail.com — happy to help.