Shipping policy

Payments & Shipping Policy

Welcome to Zarossi. By placing an order on our website, you agree to the terms outlined below. If you have any questions, please contact us at zarossijewels@gmail.com.

Payments

We offer over a dozen payment options to ensure you can pay via a method that suits your needs. All payments are processed securely by a third-party payment provider and are fully protected by encryption.

Processing Time

All of our jewelry pieces are crafted with care. Each order takes 24 to 48 hours (1–2 business days) to be customized, packed, and prepared for dispatch.

Please note: Orders are not dispatched on Sundays or public holidays.

Shipping & Delivery

Once dispatched, orders are shipped via our third-party courier partners.

  • Delivery Timeline: Delivery typically takes 5-10 business days, depending on your location and pincode.

  • Tracking: Tracking details will be shared with you via email/SMS as soon as your order is shipped.

Delivery Estimates & Delays

Delivery timelines are estimates and may vary due to factors beyond our control. This includes courier delays, severe weather conditions, regional restrictions, strikes, or festive rush periods.

Third-Party Courier Responsibility

After dispatch, delivery is entirely handled by the courier company. Any delivery-related concerns must be raised directly with the courier using the tracking details provided.

Zarossi is not responsible for:

  • Packages delayed in transit.

  • Failed deliveries or Return to Origin (RTO) due to incorrect/incomplete address details or customer unavailability. In these cases, re-shipping charges must be borne by the customer.

Important Policies for Claims & Lost Packages

Package Opening Video Requirement

To protect your purchase against incorrect handling, damaged items, or missing products, an uncut and uninterrupted opening video of the package is strictly mandatory.

  • The Video Must: Clearly show the completely sealed package being opened from start to finish.

  • Timeline: The video must be shared with us via Email within 24 hours of delivery.

  • Please Note: Claims raised without an uncut opening video or after the 24-hour window will not be accepted. Submitting a video does not automatically guarantee a replacement or refund, but we will always try our best to see what can be done to help.

Lost or Undelivered Orders

In rare cases where an order is marked as lost or undelivered by the courier, the courier partner initiates an internal investigation.

  • This process can take up to 45 days, during which we must wait for the logistics partner to complete their review.

  • Once the claim is officially closed and we receive confirmation or reimbursement, we will proceed with the most appropriate solution, which may include a replacement or store credit.

Address Changes

Please double-check your shipping address and contact details at checkout. Once an order is placed, address changes are not guaranteed. Email us immediately at zarossijewels@gmail.com and we will do our best to assist you, though changes cannot be promised if the order has already entered processing.